Together appoints new Personal Finance Chief Operating Officer

By Bridging Loan Directory 16th March 2023

Specialist lender Together has announced the appointment of Chloe Cotgrave to the position of Personal Finance Chief Operating Officer.

Her remit will be overseeing all operational areas for Together’s personal finance customers, including the underwriting, customer service and collections departments, as well as first line assurance and customer experience.

Chloe joined Together six years ago, first as Head of Customer Assurance and Experience later becoming Head of Customer Transformation.

She was responsible for delivering significant projects for the Cheadle-based lender, and has played a key part in driving the company’s increased understanding and use of customer feedback, Net Promoter Score (NPS) and Voice Of Customer (VOC).

Previously, she has held positions in industries including automotive services and energy; playing an important part in large organisations such as The AA, British Gas and Centrica.

As a result, she brings to her new role a fundamental understanding of customer service, with experience leading change programmes to deliver positive outcomes for customers, and excellent communication and leadership skills.

Chloe said:

“I am delighted to be starting in this new role; one in which I can bring together all of the experience I have amassed across my career into one remit.

Having started in a call centre myself, I have a firm understanding of what it’s like to work on the front line supporting customers.

I will continue to work with the excellent personal finance team to deliver our strategic objectives and deliver great service to our customers.”

Pete Ball, CEO of Personal Finance at Together said:

“I am pleased to be able to announce Chloe’s appointment into the senior leadership.

She brings a wealth of skills, experience within our company and a passion and drive that is a true asset to the business.

Her promotion is a great example of succession planning in action, and it is particularly pleasing that we are able to fill this role internally.

We have an incredibly healthy pipeline of talented people at Together, which both supports colleague’s career aspirations and delivers benefits at all levels of the business.”