MS Lending Group welcomes Diane Moore as Head of Operations

By David Craik 10th April 2024

MS Lending Group has hired industry veteran Diane Moore as its first ever Head of Operations.

In her new role, Diane, who joined at the beginning of April, will aim to improve efficiencies, enhance customer experience and lead the now 20 strong team’s development and growth.

Diane brings over 20 years of experience in leadership and senior roles and is an operational risk and governance specialist.

Prior to joining MS Lending Group, Diane worked at Together where she was responsible for managing the commercial back book.

Her role involved managing the end-to-end post funding customer journey, from onboarding new customers, meeting service requirements, to supporting customers who experienced financial difficulties.

MS Lending Group believes creating the Head of Operations role is a ‘natural step’ for the group as business levels increase.

Since it entered the market in 2021, MS Lending Group has lent over £200m, with aims to hit £500m by the end of 2025.

Michael Stratton, CEO & Founder at MS Lending Group, said:

“I am delighted to welcome Diane as Head of Operations and very much looking forward to working with her and seeing the positive impact she will bring to the business.

She has a tremendous wealth of experience from her previous roles, particularly in credit risk management, as well as her experience with customers and ability to deliver exceptional results.

I know she will bolster every area of the business as we seek further growth.”

Commenting on her new role Diane said:

“I am very excited to join MSLG at this stage in its growth journey.

I am looking forward to using my extensive operational expertise to support the business as it matures and we build a solid platform on which to grow, with the appropriate governance framework in place to deliver sustainable returns, deliver on our customers’ expectations and make it a great place to work for all colleagues.”

The move builds on a successful start to 2024 for MS Lending Group after it announced an industry first, pure day rate bridging product in January and a further £20m funding line with Pollen Street Capital in March