YBS Commercial Mortgages halves enquiry response time to 24 hours

By Bridging Loan Directory 20th March 2025

YBS Commercial Mortgages has made positive changes to its processes this week in a bid to provide a quicker initial decision for brokers when submitting their cases.

The commercial lender – who just last week made the move to discount rates across its buy-to-let range, has reduced its response time to initial case requests from 48 hours to just 24, meaning that brokers will receive either a yes with indicative terms, or a no answer, within this timeframe.

Crucially, this will be underpinned by daily collaboration and support from its underwriting teams, ensuring the right people are in place to review the deal, providing brokers with the reassurance of a quick and accurate initial answer for their clients as smoothly as possible.

This change builds on process-driven work undertaken by the business last year, to enable the best outcomes for brokers and customers throughout the application journey, with the human touch an integral part of this.

Mike Davies, head of lending for YBS Commercial Mortgages, said:

“We understand the importance of brokers being able to provide their clients with a yes or no answer as quickly as possible, which is why I’m delighted to halve our response time to initial enquiries, providing that all relevant information is supplied up front.

Process-driven improvements are a clear focus for us this year, as we look to deliver the best possible service by streamlining the customer journey as much as we can, and this is just one of the ways we’re doing this, with more to come.

Like so many of the developments we’ve implemented to date, this move demonstrates that we are acting upon broker feedback, reinforcing the importance we place on building trust and improving customer experience wherever possible.”