Hampshire Trust Bank introduces new BDE role for better broker service

By Bridging Loan Directory 8th October 2024

Hampshire Trust Bank (HTB) has introduced a new Business Development Executive (BDE) role within its bridging team, designed to provide brokers with an even greater level of service.

The move aims to streamline support and deliver faster responses, reinforcing HTB’s commitment to ensuring brokers have direct access to the expertise they need.

The BDEs will work alongside HTB’s field-based Business Development Managers (BDMs), ensuring that brokers always have a consistent point of contact, whether managing new enquiries, assisting with case onboarding, or progressing complex deals.

This structure allows HTB to offer greater efficiency and a more seamless service, particularly when time is of the essence.

In addition to managing issued terms, the BDEs will gather valuable feedback from brokers, helping HTB to stay agile and responsive to the evolving needs of the market.

They will also facilitate introductions between brokers and the relevant HTB teams, fostering smoother communication and collaboration.

Olivia Colmer-Lynch and Ross Sheppard have been appointed to the new BDE roles.

Olivia has spent five years at HTB, most recently as Senior Lending Manager in the Bridging division, while Ross brings nearly three years of experience as a BDM in Development Finance and Bridging.

Lorenzo Satchell, Sales Director of Bridging at HTB, said:

“Olivia and Ross have been fantastic in building strong relationships with our brokers.

They understand the details and intricacies of each case, which is exactly what brokers need – specialists who are right there to help move things forward.

With these new roles, we’re adding another layer of support to ensure brokers have quicker access to expertise and decisions, particularly on more complex deals.

Having the BDEs based in the office means faster responses and progress, allowing us to continue delivering the high level of service that brokers expect from us.”

Olivia Colmer-Lynch, Business Development Executive, said:

“I’ve always been passionate about building relationships that go beyond just service.

This new role gives me the opportunity to be a direct point of contact – ready to step in, keep things moving, and make sure there are no delays or unanswered questions.

I’m excited about the impact we can make, streamlining processes and helping brokers get the results their clients need.”

Ross Sheppard, Business Development Executive, added:

“Brokers need more than just quick answers – they need someone who knows their cases, can step in when needed, and keep things on track.

I’m looking forward to making that happen, being that extra layer of support that brokers can count on to help them get deals over the line quickly and smoothly.

It’s all about making sure things run as smoothly as possible for brokers and their clients.”