Nivo launches AI agents to help lenders and brokers package cases faster

Nivo has launched a new proposition featuring AI agents designed to help lenders and brokers gather information, manage documents and deliver packaged cases more efficiently.

The AI agents operate via email, working 24/7 to collect required information, check submissions, chase missing items and organise outputs into structured application packs.

The launch reflects ongoing challenges across loan origination, where incomplete information, document handling and repeated follow-ups continue to slow down case progression.

Nivo says its platform is well suited to generative AI, given its existing role in managing unstructured communication such as messages, documents, ID checks and supporting evidence.

The business has conducted discovery work with more than 50 lenders and brokers, with findings showing right-first-time case submission rates of around 50% or lower. Common issues include missing documents, rework, repeated client follow-ups and manual data entry.

Nivo’s AI agents are designed to address these inefficiencies by managing workflows end-to-end, rather than supporting individual tasks.

Matthew Elliott, Co-founder and Chief Commercial Officer at Nivo, said:

“Many lending teams are spending too much time fixing admin issues instead of progressing new cases. AI agents allow us to move beyond task-based automation and support the full workflow, helping teams get to a packaged case more efficiently.”

Nivo was originally developed within Barclays before becoming an independent business and is now used by more than 100 lenders and brokers. Its platform already supports secure communication, document exchange, identity checks and workflow automation.

The introduction of AI agents marks the next phase of the platform’s development, with a focus on improving efficiency across the loan origination process.

FOLLOW ON GOOGLE NEWS